Asking the client, 'Is there anything else that you want to discuss during our meeting?' is: ...


Google Digital Sales exam question 3:

Asking the client, “Is there anything else that you want to discuss during our meeting?” is:

  • a bad idea, because it gives the client unnecessary control of the meeting.
  • a good idea, because you get input from the client, which makes the client feel like they are being listened to.
  • a good idea, but only if you know that the client will not bring up any concerns.
  • a bad idea, because the client may feel that you do not know what you are doing.

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‘I can see how that would be frustrating’ and ‘That is a valid concern. Many of my clients have expressed that same concern before starting their campaign’ are both examples of speaking with a concerned client. These types of response are: …

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