Google Digital Sales exam question 4:
„I can see how that would be frustrating“ and „That is a valid concern. Many of my clients have expressed that same concern before starting their campaign“ are both examples of speaking with a concerned client. These types of response are:
- helpful because they let the client know that their concerns are valid and can help lower their resistance.
- not beneficial, because clients do not need reassurance.
- only beneficial when speaking with a client who is more emotional versus logical.
- beneficial because clients buy from sales representatives that they like.
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